Coronavirus (Covid-19) remains a danger to us all. We have all experienced change over the last 12 months, with many businesses closing as we remain in lockdown.
However, insurance is considered an essential business, providing a service so that key workers can drive to work and essential journeys can continue. We understand that during this unprecedented time your insurance requirements still need to be fulfilled, and we are trying to operate as normal a service as possible. That said, as you will appreciate our staff have also been impacted by Covid-19, which means you may experience longer than normal hold times, but rest assured we are doing everything we can to minimise this.
To make it quick and easy for you we are implementing some changes to our website so you will be able to do the following online:-
• Change your vehicle
• Update your address
• Renew your policy
• Collect your documents
• Upload your documents
• Report a claim
• Make a payment *COMING SOON*
Therefore, we ask that you only call us if it is vital or your needs are not catered for online, this way we can provide a far better service for as many of our customers as possible.
In addition to this, we have created an FAQ page to answer many of the questions we are typically seeing at this time, including things like “what if I need to use my car for emergency business use”, please click here to check our FAQ’s before calling us.
There is also a call back facility available to save any unnecessary wait time, so please click here to arrange a call back as these will receive priority.
We thank you for your understanding during this time, and apologise for any inconvenience caused
For further guidance on Coronavirus (COVID-19) visit the Government website: https://www.gov.uk/coronavirus
Stay safe during these testing times.