Following the Government’s announcement asking everyone to stay at home, we’re making some changes to the way we work to make sure we’re looking after our people and our customers. We’re setting up as many of our colleagues as possible to work from home, but this will take a few days.
Coronavirus (COVID-19) is affecting all of us in different ways, and customers need to know where to find the most up-to-date information.
These are unprecedented times for all of us, and we appreciate your cooperation as we find the best ways to protect and assist customers.
Please don’t phone us unless it’s necessary.
We’re getting a lot of calls right now and wait times are very long. Many questions can be answered by our FAQ’s:
Will you still be open?
Yes, we are open as usual click here for more details. However, please bear in mind that there will be a longer wait time if you do try to call our office, as we are operating with a reduced amount of staff.
Does that mean I have to make changes by computer, as I am not very technical?
We still have a limited number of advisors on hand ready to take your call. Therefore, you can always ring us if this is better for you, but please expect longer wait times.
I am volunteering for the NHS/to help vulnerable people within my area, do I need to inform you?
If you are using your vehicle for unpaid voluntary work i.e. helping the NHS, transporting medicines or groceries to help vulnerable people or people affected by COVID-19 then you do not need to extend your cover and there is no need to tell us. Thank you for helping at this crucial time.
If, however, you should have any concerns as to the exact nature of the work you will carrying out please do not hesitate to contact us.
I am classified as a Key Worker and I now have to temporarily use my vehicle to travel to and from work, do I need to inform you?
If you are travelling between your home and place of work your policy will be automatically extended to include this commuting use without you having to inform us.
I am now unemployed, do I need to notify you?
During the period of official ‘lockdown’, it is not necessary to notify us. However, once the Government advise that the country is no longer in ‘lockdown’ you will need to call us to discuss your options.
Can I skip a direct debit payment as a result of Coronavirus (COVID-19)?
We may be able to move your direct debit date slightly to help. Please click here for assistance or alternatively you can call us to discuss your options on 01708 336 519.
I am not driving my vehicle at the moment, can I freeze my policy?
No, your policy cannot be frozen and will continue as normal. It’s a legal requirement for your vehicle to be insured, even if you’re not driving it, unless it is declared as ‘off the road’ with the DVLA. You can find more information here: https://www.gov.uk/sorn-statutory-off-road-notification.
My vehicle’s MOT has expired/is expiring soon and I am unable to organise a new test, will my insurance be invalid?
The Department for Transport has authorised an automatic six months’ extension to an MOT that expired on or after 30th March 2020. This also applies to vehicles that were scheduled for their first MOT on or after 30th March 2020. For the purposes of your insurance, this automatic extension will be interpreted to mean that you are complying with any requirement in your policy to have a valid MOT where one is required by law but only for the official six month extension period.
If you would like more information please follow the link:
What If my vehicle required an MOT prior to 30th March 2020 but was not tested at that time?
You may not be able to benefit from the extension authorised by The Department for Transport and we recommend you consult the official Government website link at: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-before-30-march-2020
You must continue to ensure that your vehicle is in a roadworthy condition and is safe to drive. Should you fail to do this you render yourself liable to prosecution and your insurer may decline to deal with any claim that arises as a result of the vehicle’s condition.