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Contact Us

Call, Email or Interact!

You can get in touch with us in the following ways....

To talk about a new quotation

Tel: 0345 555 0666
Email: quotes@rcib.co.uk
Mon – Fri 8am – 8pm
Sat 8am – 7pm
Sunday 11am – 4pm

To talk about the renewal of your policy

Tel: 01708 336 518
Email: renewals@rcib.co.uk
Mon – Fri 8am – 8pm
Sat 9am – 7pm
Sunday 11am-4pm

To talk about your documents, to make a mid-term adjustment or cancel your policy

Tel: 01708 336 519
Fax: 0845 217 7046
Email: customercare@rcib.co.uk
cancellations@rcib.co.uk
Mon – Fri 8am – 8pm
Sat 9am – 5pm
Sunday CLOSED

Should you need to send any documentation via the post, please send to;

Right Choice Insurance Brokers Ltd St James House 27-43 Eastern Road Romford Essex RM1 3NH

Contact us by email;

If you wish to contact us by email please see the contact details below for each relevant department –

New Customers

If you require a quotation, wish to amend a quotation or accept a quotation please email quotes@rcib.co.uk. Please do not assume cover has been issued until you have received confirmation from us either via email or telephone should you email us to accept a quotation.

Existing Customers

If you have already accepted a policy with us and wish to discuss this further, make a change to, renew or discuss the renewal of your policy please email customercare@rcib.co.uk. Please do not assume your amendment or renewal has been completed until you have received confirmation from us either via email or telephone. We are a real office and not an internet “virtual” office and always welcome customers to visit us.

Making a Claim

If you need to contact us to make a claim, please visit this page for further contact information.

 


“RCIB is Head Quartered in Romford, Essex”

We share the same Headquarters in Romford, Essex with our Breakdown Brands; AutoAid, Autonational and Euro Rescue. RCIB, and it’s brands are generally a Web/Phone based application and renewal service.

By Bus

Romford is served extremely well by Bus from other parts of East London and Essex. The following buses currently stop at Romford, within walking distance of AutoAid HQ: 165; 193; 248; 252; 294; 365; 648; 651; 674.

By Car

Romford is served by major roads but these can become congested at times. The nearest M25 junction is Junction 29. There are no parking facilities at our HQ, but the nearest public multi-storey car park is a 5 minute walk.

By Train

We are a short 5-6 minute walk from Romford train station which is on the Great Eastern Mainline (trains from London Liverpool Street).

Other handy links...

We’ve tried to make it as easy as possible to get in contact.

Complaints

To make a complaint, or remark on an unsatisfactory level of service, please click here.

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Privacy Notice

To view how we process your personal data please click here.

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Feedback

To send us your Feedback please click here.

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Customer Vulnerability

For more information regarding customer vulnerability, please click here.

Customer Vulnerability

Reviews

Our call center takes over 3000 calls a day, click here for a second opinion on how happy a majority of our customers are.

Our Reviews

Key Contact Details


Call us

Please call us on 0345 555 0666.

Our Breakdown Contact Details

To contact one of breakdown brands, and obtain emergency breakdown numbers please visit: AutoAid, Autonational or Euro Rescue.

General Enquiries

Email us at or write to us: AutoAid Breakdown, St James House, 27-43 Eastern Road, Romford RM1 3NH.

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You can contact us or follow our latest news on Facebook.

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Right Choice Insurance Brokers Limited, Authorised and Regulated by the Financial Conduct Authority FRN 475620 Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford, Essex RM1 3NH

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