At Right Choice Insurance Brokers Ltd we understand that changes in our lives can be temporary, sporadic or permanent and this sometimes leave us vulnerable. Right Choice is dedicated to ensuring all our customers gain the right level of service for their individual needs especially those who feel they are a vulnerable customer.
The FCA define a vulnerable customer as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care”.
Right Choice’s aim is to:
• Treat you and your circumstances as individual.
• Offer flexible and tailored responses where necessary.
• Offer flexible solutions.
• Record additional information about your needs properly.
• Guide you through the process effectively and efficiently.
• Help with your understanding of our products and services.
• Our team have been through training to update their knowledge on identifying and dealing with a vulnerable customer.
• Our team will complete ongoing training to keep their level of knowledge regarding vulnerable customers at the highest.
If you’re unsure if your circumstances apply or wish to discuss any vulnerability you feel you may have, please contact us on:
Telephone: 01708 547 019
Email: help@rcib.co.uk