Our Most Frequently Asked Questions
Validation is the checking process we undertake on every insurance policy. This is to ensure that all of the information provided by the customer is correct and the right level of cover is in place. Sometimes these checks may show some discrepancies which may result in a change in price or the policy terms.
This check is designed to protect the customer in the event of a claim, and also helps to ensure the premium you pay is not affected by the fraudulent activity of others.
To validate your policy, we will ask you to send us a few documents via email or you can upload these yourself to our online customer portal. Your insurance company may also require us to verbally validate your information via the telephone.
The documents required will include, but are not limited to:
• Proof of address
• Proof of no claims bonus
• Photo of driving licence
Yes, to be insured through us we are committed to making sure all our customers policy details are 100% correct. This allows us to provide the best level of service to our customers in the event of a claim, and also combat insurance fraud that drives premiums up.
There are two ways you can change your policy details:
• You can either ring us at 01708 336 516
• You can login into our online customer portal and make the amendments via the website.
Depending on what changes you are making to the policy may affect whether your premium goes up or down. Changes to your policy will be subject to a service charge as shown within our TOBA.
We might have to cancel your policy if we find that there has been either of the following reasons:
• Misrepresentation – this is where you have provided us with incomplete, incorrect or untrue information.
• Documentation – where you have failed to provide us the requested documentation, this could also result in additional fees or the premium being due.
• Failed instalment payments – where you have failed to keep up with your instalment payments for your insurance.
If you would like to see our full terms and conditions, please click here.