Will you still be open?
Our operating hours have remained the same throughout the pandemic click here for more details. However, how we operate has changed in order to adapt to Government guidelines. With fewer staff in the office you may experience longer than normal hold times. If you are an existing customer then you can take advantage of our our online customer portal, where you can manage your policy yourself.
Does that mean I have to make changes by computer, as I am not very technical?
Although we recommend using our online customer portal, we appreciate that not everybody wishes to manage their policy this way. Therefore, we do still have advisors on hand ready to take your call. However, you may experience longer hold times due to health and safety measurements we have in place.
I am volunteering for the NHS to help vulnerable people within my area, do I need to inform you?
If you are using your vehicle for unpaid voluntary work i.e. helping the NHS, transporting medicines or groceries to help vulnerable people or people affected by COVID-19, then you do not need to extend your cover and there is no need to tell us. Thank you for helping at this crucial time.
Should you have any concerns as to the exact nature of the work you will be carrying out, please do not hesitate to contact us.
I am classified as a Key Worker and I now have to temporarily use my vehicle to travel to and from work, do I need to inform you?
If you are travelling between your home and place of work, your policy will be automatically extended to include this commuting use without the need to inform us.
I am now unemployed, do I need to notify you?
If you are an existing customer, it is not necessary to notify us during the period of official ‘lockdown’. However, once the Government advise that the country is no longer in ‘lockdown’ you will need to call us to discuss your options.
I am in financial difficulty as a result of Coronavirus (COVID-19), what can I do?
If you are struggling financially or have concerns about making your next payment due to coronavirus, please call us to discuss your options on 01708 336 519. By working together, we hope to make the repayment of your premium that bit easier.
I am not driving my vehicle as regularly as a result of Coronavirus (COVID-19), what can I do?
It is a legal requirement for your vehicle to be insured, even if you are not driving it, unless it is declared as ‘off the road’ with the DVLA. However, you may wish to adjust your mileage allowance or discuss further possibilities? Please call us to discuss your options on 01708 336 519.
You can find more information about declaring your vehicle ‘off the road’ here: https://www.gov.uk/sorn-statutory-off-road-notification.
My vehicle’s MOT has expired/is expiring soon and I am unable to organise a new test, will my insurance be invalid?
As of 1st August 2020, all drivers are required to book an MOT as usual. This is a legal requirement and the absence of a valid MOT may affect your cover in the event of a claim.
Further information can be found on the link below: