Policy Validation FAQ’s
What is validation?
Validation is the checking process we undertake on every insurance policy. This is to ensure that all of the information provided by the customer is correct and the right level of cover is in place. Sometimes these checks may show some discrepancies which may result in a change in price or the policy terms.
This check is designed to protect the customer in the event of a claim, and also helps to ensure the premium you pay is not affected by the fraudulent activity of others.
How do you validate my policy?
To validate your policy, we will ask you to send us a few documents via email or you can upload these yourself to our online customer portal. Your insurance company may also require us to verbally validate your information via the telephone.
The documents required will include, but are not limited to:
• Proof of address
• Proof of no claims bonus
• Photo of driving licence
Must my policy be validated?
Yes, to be insured through us we are committed to making sure all our customers policy details are 100% correct. This allows us to provide the best level of service to our customers in the event of a claim, and also combat insurance fraud that drives premiums up.